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Sunday, November 4, 2007

Web Based CRM Software Makes Telecommuting Easier

After years of the promise of being able to telecommute and work from home, it looks like there is finally some progress being made in that arena. Now more than ever, with traffic getting worse and commute times getting longer, people want the ability to be able to work from home. For salespeople, this is getting a lot easier with smartphones becoming more common and, especially, with more and more companies adding web based CRM software to their tools that they make available to their sales reps.

CRM software is a database for a salesperson that holds all the vital contact information on prospects and customers. CRM Software can be as basic as a simple database that holds the contact information, or you can use it to send email, direct mail, and postcards all on a set schedule. CRM Software is a tremendous tool for salespeople that are looking to take it to the next level. Regardless of what you may believe, most salepeople are just masters in process and sticking to a particular process. Once they find the formula that works, the good ones document the process and then setup a system in which all leads are handled. That can mean that after an initial contact, leads are put in a certain sales funnel, then they go through a set of predetermined steps that are proven to convert leads into customers. Until recently, most salespeople needed to be in the office to have access to their CRM System.

Web based CRM is the next generation. No longer are you tied to your home computer, but you can access your CRM Software via any web connection. That means that if there are certain days where a salesperson just plans on making outbound telephone calls, they can do it from the comfort of their own home. Even better for their bosses, this means they can still get work done if they need to be at home with a sick child or if the weather keeps them from coming in the office.

Many employers don't like the idea of telecommuting because they fear employees might start slacking off. But really, for salespeople who are measured by goals that should be a non-issue. Whether they are working from home or the office, a manager should not care as long as they are hitting their numbers. And too often, managers confuse 'showing up' with productivity. What a sales managers stance really should be is that they shouldn't care how or where you work as long as you are bringring in prospects.

So if you are looking for a little more flexibility in your sales career, you should definitely be checking out a web based CRM software solution. The combination of a good software program and the ability to access your information anywhere can be a powerful tool in your sales arsenal. It will give you the flexibility you need to stay in touch with prospects without being tied down to the office. And anytime away from an office is a good thing!

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